Support

We usually reply within a day.

Need a hand with Takeback, or have feedback for the team? Email us at takeback@clickstan.com and a real human (and Time Guard) will get back to you.

Common questions

How do I cancel my subscription?
Subscriptions are managed by Apple. Open the Settings app → tap your name → Subscriptions → Takeback → Cancel. You'll keep access until the end of the period.

How do I delete my account and data?
In the app, go to Settings → Account → Delete Account. You can also email us and we'll remove your data.

The coach can't block my apps.
Takeback needs Screen Time access to step in. Open the Settings app → Screen Time, make sure it's on, then in Takeback grant access when asked. You can re-check permissions in Settings → Takeback.

My step goal isn't updating.
Steps are optional and come from Apple Health. Open the Health app → Sharing → Apps → Takeback and make sure Steps is allowed. The app works fine without it.

I'm a beta tester and something broke.
Thank you. Please email us with what happened, or use the screenshot feedback inside TestFlight, and we'll jump on it.

Contact

Email takeback@clickstan.com. See also our Privacy Policy and Terms of Service.